Question 1

What should I tell dispatch?

Accepted Answer

Where you are, what you are driving, and whether the vehicle is still on the pavement. Those three answers decide which truck we send, and they are the difference between one visit and two.

Question 2

Do you answer at night?

Accepted Answer

Yes. Dispatch answers 24 hours a day, 7 days a week, and it is a real person rather than an answering service or a callback queue.

Question 3

How fast can you get to me?

Accepted Answer

It depends where you are, and that is the honest answer. We run yards in Wimberley, Kyle, and Blanco, so dispatch can give you a real arrival window rather than a number designed to stop you calling anyone else.

Question 4

Which location should I call?

Accepted Answer

There is one number for all three yards: 512-375-1215. Dispatch sends the closest truck from Wimberley, Kyle, or Blanco, so you never have to figure out which yard covers you.

Question 5

Can I email instead of calling?

Accepted Answer

If you are stranded, call. The phone is always faster. For scheduled tows, corporate accounts, or general questions, dispatch@wimberleytowing.com works too.

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